How to: Clear my Cache (Canvas Troubleshooting)

Some issues in Canvas can be easily resolved by clearing your computer's cache. A browser cache stores copies of web pages you visit which allows the pages to load faster. Clearing the cache helps keep pages updated with the correct information. Based on your computer system, please follow the respective directions below.

If you use a PC, please follow the instructions below based on your browser.

Internet Explorer

  1. In the Internet Explorer menu bar, click the Tools icon.
  2. Select the Internet Options link.
  3. ​​​​​​​In the General tab, under the Browsing history heading, click the Delete button.
  4. Check the Temporary Internet files and website files and Cookies and website data checkboxes. Remove the check for the Preserve Favorites website data checkbox.
  5. Click the Delete button.
  6. To learn more about clearing your cache in Internet Explorer, visit Microsoft Support.

Chrome

  1. In the Chrome browser toolbar, click the Chrome menu icon.
  2. Click the More Tools link.
  3. Click the Clear browsing data link.
  4. Use the drop-down menu to select the time range from which you want to clear browsing data.
  5. Clear browsing data by selecting checkboxes. Select the Cookies and other site data and Cached images and files checkboxes.
  6. Click the Clear Browsing Data button.
  7. To learn more about clearing your cache in Chrome, visit Google Support.

Firefox

  1. In the Firefox menu bar, click the Firefox option.
  2. Select the Preferences link.
  3. Click the Privacy tab.
  4. Under the History heading, click the clear your recent history link.
  5. Select the Cache checkbox.
  6. Click the Clear Now button.
  7. To learn more about clearing your cache in Firefox, visit Firefox Support.

If you use a Mac, please follow the instructions below based on your browser.

Safari

  1. In the Safari menu bar, click the Safari option.
  2. Click the Clear History link.
  3. In the Clear drop-down menu, select the time range where you want to clear browsing data.
  4. Click the Clear History button.
  5. To learn more about clearing your cache in Safari, visit Apple Support.

Chrome

  1. On the browser toolbar, click the Chrome menu icon.
  2. Select the More Tools link.
  3. Select the Clear browsing data link.
  4. In the data drop-down menu, select the time range where you want to clear browsing data.
  5. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
  6. Click the Clear Browsing Data button.
  7. To learn more about clearing your cache in Chrome, visit Google Support.

Firefox

  1. In the Firefox menu bar, click the Firefox option.
  2. Select the Preferences link.
  3. Click the Privacy tab.
  4. Under the History heading, click the clear your recent history link.
  5. Select the Cache checkbox.
  6. Click the Clear Now button.
  7. To learn more about clearing your cache in Firefox, visit Firefox Support.

If you have questions about this process, please contact support@wts.edu.